1. Acceptance of Terms & Eligibility
These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("User",
"you", or "your") and TheFluentMe ("TheFluentMe", "Company", "we", "us", or "our"), governing your access to
and use of the TheFluentMe web application, artificial intelligence speech evaluation services, roleplay
engines, and teleprompter software (collectively, the "Service").
By accessing, registering for, or using the Service, you represent and warrant that: (a) you are at least
18 years of age or the age of legal majority in your jurisdiction, or possess valid legal parental/guardian
consent if between 13 and 17 years old; (b) you have the full power and authority to enter into these Terms;
and (c) your use of the Service does not violate any applicable federal, provincial, state, national, or
international law.
2. Description of SaaS Services & Free Tier
TheFluentMe provides an automated, software-as-a-service AI platform designed to analyze English speech
acoustic signals, provide phonetic accuracy feedback, generate conversational roleplays, and assist in
presentation pacing. The Service offers a limited Free Tier (subject to a daily quota of 5 practice
interactions per 24-hour cycle) and a paid Pro Subscription providing unlimited access.
3. Subscription Billing, Recurring Charges,
Cancellation & Refund Policy
3.1. Recurring Billing: TheFluentMe Pro is offered on a monthly recurring subscription basis at
$9.99 USD per month (plus applicable sales taxes or VAT where required by law). By subscribing, you
authorize our third-party payment processor (Stripe Inc.) to charge your designated payment method on a
recurring monthly cycle until you explicitly cancel.
3.2. Cancellation Policy: You may cancel your Pro subscription at any time by contacting support at
termsandconditions@thefluent.me or managing your Stripe billing
session. When cancelled, your subscription will not renew at the next billing cycle, and your Pro access
will remain fully functional until the end of your current paid monthly term.
4. User Audio License, Ownership & Ephemeral
Processing
4.1. Voice Ownership: You retain 100% of all intellectual property ownership rights in and to your
original voice recordings and speech content submitted to the Service.
4.2. Limited Processing License: By submitting audio recordings to the Service, you grant
TheFluentMe a worldwide, non-exclusive, royalty-free, limited license to receive, process, transcribe, and
analyze your audio solely for the real-time execution of pronunciation scoring, CEFR evaluation, and AI
feedback generation.
4.3. Non-Retention: We process your speech audio transiently in volatile system memory. We do not
sell your voice recordings to third parties, nor do we use your private audio to train public generative
foundation models without your explicit prior consent.
5. AI Speech Analysis & Educational Disclaimers
5.1. Experimental Nature of AI: You acknowledge that speech evaluation, CEFR estimates, phonetic
breakdowns, and conversational roleplay responses are generated by automated machine learning algorithms. AI
outputs may occasionally contain inaccuracies or subjective interpretations.
5.2. No Academic or Test Score Guarantee: TheFluentMe is an educational enhancement and speech
practice tool. We do not guarantee specific scores on standardized language examinations (such as IELTS,
TOEFL, Cambridge English, or CEFR certifications).
6. Acceptable Use Policy & Prohibited Conduct
You agree not to reverse engineer, decompile, or disassemble the Service, use automated bots to overload
our servers, or tamper with the 5-drill daily free quota or subscription tokens.
7. Limitation of Liability & Damages Cap
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING
UNDER OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT
ACTUALLY PAID BY YOU TO THEFLUENTME FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING
RISE TO THE LIABILITY, OR (B) ONE HUNDRED US DOLLARS ($100.00 USD).
8. Mandatory Individual Binding Arbitration & Class
Action Waiver
Any unresolved dispute, controversy, or claim arising out of or relating to these Terms or the Service
shall be settled by binding individual arbitration administered under the rules of the American Arbitration
Association (AAA). YOU AND THEFLUENTME AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN
INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE
PROCEEDING.